Babil Games CEO MJ Fahmi Speaking on “Are Community Managers The Real Many-Faced Gods?” at Game Connection Paris 2016
Description: The panel will cover key points to be successful through understanding the role of community management. The panellists have a broad base of comprehensive experience in building Community Management and Customer Services Teams, and will share good practices on the following frequently asked questions: How to take into account cultural differences? How to validate a scale to measure players’ mood? Which tools are good enough to help you? Is it a myth that in-house CM knows better your players? Community Manager vs. Social Media Manager! Who is more important: Social Influencers or Whales! Do we need super heroes when we rely on CM? Can we use them to up-sell our players?